Executive Casino Host Resume Examples Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play. We ranked the top skills based on the percentage of executive casino host resumes they appeared on. For example, 12.5% of executive casino host resumes contained casino floor as a skill. Let's find out what skills an executive casino host actually needs in order to be successful in the workplace. Customer Service, 16.2%.
Bilingual Casino Host VIP Services - Monarch Casino Resort Spa
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Executive Casino Host Resume Examples Executive Casino Hosts make sure casino guests enjoy an excellent experience. They do so by completing the following duties: cultivating customer relationships, sending invitations to private events, promoting special activities, and observing casino play. Inquiries, investigations, or regulatory actions by any casino gaming or skill-based amusement machine gaming regulatory agencies in any jurisdiction (except for routine renewals); Rejections, denials, revocations, fines, penalties, or settlements associated with gaming-related licensure or equivalent authorization in any jurisdiction.
Bilingual Casino Host VIP Services
Monarch Casino Resort Spa
Black Hawk, Colorado 80422
United States
Jan 30, 2021
Mar 03, 2021
Full Time
Casino Tables, Slots, Sports, & Online Gaming
Job Title: Bilingual Casino Host VIP Services
Salary: $40,500 - $55,000
Status: Full Time
Other Compensation: This position is bonus eligible quarterly up to 6% of the annual salary, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.
Let your career take flight!!!! Monarch Casino Resort Spa in Black Hawk, Colorado is immediately hiring for all resort positions!
Monarch’s new resort will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!
Now hiring bold, motivated, team-focused individuals!
Part Time and Full Time Team Members (TMs) Will Enjoy:
- Hiring Incentives for Non-Management
- Team Member Referral Program
- Education/Tuition Reimbursement
- Flexible Work Schedules
- 1 Free Meal per Shift
- Subsidized Transportation Options
- Free Parking
- Team Member Anniversary Program and Recognition
- Accrued Sick Time
Full Time Team Members (30+ hours) also enjoy:
- 2 Weeks PTO
- 6 Observed Holidays
- Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
- 401k with company match
- Career Development and Advancement Programs
- In-State and Out-of-State Relocation Assistance Programs
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!
This person will contribute to our success by ensuring that our guests enjoy a favorable gaming experience, taking care of the guests’ needs and acting of the guests’ behalf to secure information and/or at our property and off property events. The position also prefers the candidate to be active in an ongoing effort to prospect for new business, in particular, aggressively capturing elite and diamond level player signups with elite and diamond level players being actively identified. In addition, Casino Hosts will be responsible for disseminating information from a variety of sources to the Director of VIP Services.
- Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
- Use effective and efficient customer service skills
- Maintain player accounts with special attention to detail
- Make prudent decisions, within department guidelines, regarding complimentaries
- Handle room reservations for players in an appropriate and professional manner
- Participate in property events and promotional activities
- Apply effective telemarketing skills through use of the Contact Master.
- Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
- Attend Host staff meetings
- Responsible for player progression by moving players through each tier
- Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.
- Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
- 1 year of previous casino or hotel marketing experience
- Must be fluently bilingual in Vietnamese, Cantonese or Mandarin
- Excellent verbal and written skills in English.
- Proficiency in PC operations including Windows, Word, Excel, and Outlook.
- Knowledge of the Advantage system and LMS preferred
- Good organizational skills; able to handle many projects at one time
- Ability to maintain composure under all circumstances.
- Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
- Strong interpersonal and telephone skills.
- Physical ability to stand/walk for long periods of time.
- Physical ability to move quickly throughout the property.
- Ability to memorize data concerning various programs.
- Ability to travel by Air/Auto/Train as business demands.
- Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
- Must possess sales personality, aptitude and focus.
- Must be able and willing to work various days and shifts, and long hours as required.
- Successfully pass a pre-employment criminal background check and drug screen.
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Please click on the Apply Now button to submit your Casino Careers resume in our database. If you are redirected to our Company Online Application, it must also be completed for you to be considered. If an Email Employer button is visible, it enables you to also submit a resume/cover letter.Monarch Casino Resort Spa
488 Main Street, PO Box 9
Black Hawk, CO 80422
Phone: 303-582-1000
http://monarchblackhawk.com
Monarch Casino Resort Spa is conveniently located 45 minutes West of Denver in the historical mining town of Black Hawk, Colorado. It is the first casino you see when you arrive from Denver on Highway 119.
Monarch Casino Resort Spa features 30,000 sq. ft. of gaming space with 750 slot machines, video poker, and 12 table games that include Black Jack, Shoe or Double Deck, Pai Gow Poker, Craps, Roulette, and Three Card Poker Progressive.
We are undergoing an expansion that will double the casino floor, add a 516-room hotel tower, four restaurants, 1200 slots, 40 table games, a live poker room, a high-stakes area, an expanded gaming floor with over 60,000 square feet of gaming space, Rooftop pool and spa and 1,350 FREE parking spaces in our attached covered parking garage. The shortest distance from your car to the casino in the State!
With all the great things to come, Monarch needs great people. The casino is accepting applications for talented guest service oriented individuals to join the Monarch team. Ideal applicants will have exceptional communication skills and have a passion for excellent guest service.
By joining Monarch, team members will be well positioned to advance and grow along with the overall expansion. Since Monarch is a service oriented company, it is important to note that all Monarch Casino Resort Spa team members must adhere to strict professional image requirements - visible tattoos and visible body piercings are not permitted.
Monarch Casino Resort Spa is a Monarch Casino & Resort, Inc. property. The parent company is Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation.
Are you interested in:
- A Fast Track Career with Career Development and Career Advancement Opportunities?
- Flexible Works Schedules and Referral/Attendance Bonuses?
- Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?
- Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
- Education/Tuition Reimbursement up to $6,000 per calendar year
- Career Development and Advancement Opportunities
- Flexible Work Schedules
- Up to $100 in Weekly Cash Prizes
- Paid Trips to Atlantis Casino Resort Spa
- 1 Free Meal per Shift
- Round Trip Bus Tickets for $4 per Day
- Free Parking
- Additional Premium Pay in Select Positions
- Paid Vacation
- 6 Observed Holidays
- Health Benefit Insurance Package (medical, dental, vision, disability, and more)
- 401k Retirement Plan with Company Match
As a Team Member of Monarch you can ride the casino bus for only $4 per day!
Casino Host Skills Games
“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino
Casino Host Training:
Casino Host Skills Questions
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
Casino Host Skills For Resume
CASINO FLOOR VISIBILITY
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.